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Refund and Returns Policy

‌Effective Date: May 11, 2026‌

Welcome to www.thecupofsun.com, the official website of CUP OF SUN LIMITED. We specialize in providing ultra-compact, durable, and innovative outdoor gear designed for every adventure. We are confident in the quality and performance of our products, including our signature leak-proof foldable cups, mini multi-tools, and other space-saving essentials. This Refund and Returns Policy outlines the terms under which we handle returns and refunds for purchases made through our website. Please read this policy carefully before making a purchase.

‌1. Our Commitment to Quality‌
At CUP OF SUN LIMITED, we take pride in offering “lightweight, durable, perfect for every hike, camp and adventure” gear. Each product, such as our “leak-proof foldable cups” and “mini multi-tools,” undergoes rigorous quality checks to ensure it meets our high standards for performance and durability. We design our products to be “tough enough for trails, campsites and travel” and “eco-friendly.” Our goal is for you to be completely satisfied with your purchase. However, we understand that exceptional circumstances may arise.

‌2. Returns Process & Eligibility‌
We accept returns for items under the following conditions:

  • ‌Timeframe:‌ You have ‌30 days from the date of delivery‌ to initiate a return request. This generous window accounts for shipping and testing during your outdoor adventures.
  • ‌Condition:‌ The item must be in its original, unused, and resalable condition. This means:
    • All original tags, packaging, and accessories (if any) must be intact and included.
    • The item must show no signs of wear, damage, or use.
    • For multi-tools and gadgets, all components must be present and fully functional.
  • ‌Non-Returnable Items:‌ For hygiene and safety reasons, ‌foldable cups that have been used or show any signs of liquid contact cannot be returned.‌ All other items must be returned in pristine, as-new condition.

‌3. Important: “No Refund-Only” Policy‌
A core tenet of this policy is our ‌strict “No Refund-Only” rule. We do not offer refunds without the physical return of the eligible item.‌

  • ‌Process:‌ To receive any monetary reimbursement, you ‌must‌ first successfully return the eligible item to us. Our team will inspect the returned product upon receipt at our operational center. ‌Only after the item has been received and verified to meet our return conditions will a refund be processed.‌
  • ‌Purpose:‌ This policy protects our business from fraudulent claims and ensures a fair process for all our valued customers. It aligns with our commitment to providing “accessible quality” while maintaining sustainable operations.

‌4. How to Initiate a Return‌
To start a return, please follow these steps:

  1. ‌Contact Us:‌ Within 30 days of delivery, email our customer support team at ‌azurebreeze@thecupofsun.com‌. Please include your order number, the product name(s), and a clear reason for the return.
  2. ‌Receive Instructions:‌ We will respond with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item. ‌Please do not ship any items back without this authorization.‌
  3. ‌Ship the Item:‌ Securely package the item in its original packaging (or equivalent) and include all components. Ship the package to the address we provide. ‌You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).‌
  4. ‌Inspection & Resolution:‌ Once we receive and inspect your return, we will notify you via email about the status. If approved, we will initiate your refund or exchange.

‌5. Refunds (After Approved Return)‌
Upon approval of your return:

  • ‌Timing:‌ Refunds will be processed to your original method of payment within ‌5-10 business days‌ after we confirm the item’s condition.
  • ‌Amount:‌ You will be refunded the full purchase price of the returned item(s). ‌Original shipping charges are non-refundable.‌ Return shipping costs paid by the customer are also non-refundable.
  • ‌Notification:‌ You will receive an email confirmation once the refund has been issued. Please note that it may take additional time for the refund to appear in your account, depending on your bank or card issuer.

‌6. Exchanges‌
We are happy to exchange an eligible returned item for a different size or color of the same product, subject to availability. Please indicate your desire for an exchange in your initial email. The exchange will be processed after the returned item is received and approved. We will ship the replacement item once the return is verified.

‌7. Damaged, Defective, or Incorrect Items‌
In the rare event you receive a damaged, defective, or incorrect item, please contact us at ‌azurebreeze@thecupofsun.com‌ within ‌7 days‌ of delivery. Provide your order number, a description of the issue, and clear photographs/video evidence. We will arrange for a prepaid return label if applicable and, upon verification, expedite a replacement or full refund (including shipping costs) at our discretion. ‌This does not fall under the standard “No Refund-Only” policy for change-of-mind returns.‌

‌8. Contact Information‌
For all return and refund inquiries, please contact us:

We strive to resolve all matters promptly and fairly, in line with our brand promise of providing “smart, functional gadgets” and an exceptional customer experience.